Certain products available through Shed can only be purchased with a prescription from a qualified medical provider, who you can consult with through our platform.

We make this process simple and convenient.

Through Shed, you can access a network of medical providers who can evaluate your specific needs based on your health information, and if appropriate, prescribe treatment.

If you have any additional questions, please don’t hesitate to reach out. We are here for you.

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Once a medication has been prescribed by a medical provider, you will receive information related to your treatment plan. This treatment plan will provide an overview of the medication, including a variety of details to help guide you through all aspects of your medication. You will also have the ability to access this valuable information at any time within your account.

Navigate to your Shed Member Portal. 
Log in to your account.
Navigate to the “My Plan” tab along the top menu.
From here you will be able to review details of the medication that was prescribed.

If you have any additional questions, please don’t hesitate to reach out. We are here for you.

Email: Click the “Contact us” tab in the Shed Help Center menu.

Serious side effects:

If you find yourself in a potentially life-threatening situation, such as contemplating suicide, it is crucial to seek immediate help. You can contact emergency services by calling 911 or the Suicide and Crisis Lifeline at 988.

Please note that telehealth may not always be an appropriate method of care in certain situations. If you need immediate or urgent medical attention, it is essential to go to an emergency room facility or another healthcare provider equipped to provide urgent or emergent care. It is important to understand that providers or the Member Success Managers may not be able to respond promptly to any messages or communications submitted through Shed.

Common side effects:

If you are not experiencing an emergency or in immediate need of urgent care, we encourage you to reach out to your Member Success Manager who can assist you with questions or getting you in contact with a provider.

If you have any additional questions, please don’t hesitate to reach out. We are here for you.

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Upon scheduling your appointment, you will be provided with a link via email that will enable you to access your appointment at the designated time. Additionally, an email and SMS notification will be sent to you 30 minutes prior to your appointment containing detailed instructions on how to access your appointment.

Alternatively, you can access your appointment link from your Shed Member Portal.

Navigate to your Shed Member Portal.
From the homepage you will be able to see and join any upcoming appointments directly.

If you have any additional questions, please don’t hesitate to reach out. We are here for you.

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Due to a high volume of members and increasing wait times, it is important to be on time for your scheduled appointment. If you are late, a Member Success Manager may ask you to reschedule your appointment.

Please note, your provider may be finishing up another visit when you connect, so make sure to stay on the call for a few minutes. We appreciate your patience and cooperation as you wait to connect with your provider.

If you have any additional questions, please don’t hesitate to reach out. We are here for you.

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To talk directly with a medical provider, please follow the steps outlined below:

Navigate to your Shed Member Portal. 
Log into your account.
Navigate to the “Schedule” tab along the top menu.
From here, you will be able to find and schedule a time to talk with a medical provider.

If you have any additional questions, please don’t hesitate to reach out. We are here for you.

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Navigate to your Shed Member Portal.
From the homepage you will be able to review details, cancel, or reschedule any upcoming appointment(s).

If you have any additional questions, please don’t hesitate to reach out. We are here for you.

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Yes, all of our healthcare providers possess valid licenses to practice medicine within the United States and have obtained board certification in various specialized fields.

If you have any additional questions, please don’t hesitate to reach out. We are here for you.

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